Delivery & Returns

Delivery

At present we only deliver to UK addresses.

We aim to process and despatch completed orders within 3 business days (usually 1 business day) after payment has been cleared.

Orders will be sent by Royal Mail 1st class package or, where the total weight is 2kg or more by Parcel Force.

Delivery costs are based on the total weight of the order and delivery address

You are welcome to collect your order in person by calling at our shop in Shanklin (see the Contact page for our address). There is an option for this in the checkout process.

Returns

We hope that you will be delighted with your purchase from Pring & Wheeler, however if you receive an incorrect or damaged item we are happy to offer a full refund or replacement.
In the event that a return is necessary contact Pring & Wheeler by email or phone within seven days of receiving your item and return it in the original condition and packaging. A full refund or replacement item will then be offered.

If you wish to return an item for any other reason, all delivery charges become customer responsibility.

If we receive any returned items without our prior knowledge we reserve the right to refuse them.

 

 

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